Elemen-elemen TQM

Elemen-elemen penting TQM:

  1. Adanya kepemimpinan dan komitmen
  2. Keterlibatan penuh seluruh karyawan
  3. Perencanaan yang baik
  4. Strategi pelaksanaan
  5. Pengukuran dan evaluasi
  6. Pengendalian dan perbaikan
  7. Mencapai dan mempertahankan standar kesempurnaan

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